Shipping policy
Shipping Policy
Hours of Operation
Our regular business hours are:
• Monday to Friday (excluding holidays): 8:30 AM - 5:00 PM EST
Order Processing and Shipping
At The Smooth Generation, we are dedicated to delivering your orders swiftly and efficiently.
• Orders placed on Friday, Saturday, or Sunday will be processed and shipped on the following Monday. If Monday coincides with a holiday, your order will be dispatched on the subsequent Tuesday.
Shipping Times
We take pride in ensuring that your orders are processed promptly.
• All orders are typically processed within 1 to 7 business days, Monday through Friday (excluding weekends and holidays), following order confirmation.
• During periods of high demand, we may extend shipping operations to include Saturdays.
• You will receive a shipping notification via email once your order has been dispatched. If you don’t receive this email, please check your spam folder.
Domestic Shipping Rates and Estimates
• Delivery Timeframes: Domestic orders usually arrive within 1 to 7 business days. During peak seasons or holidays, please allow for 10 to 15 business days.
• Shipping Charges: Calculated and displayed at checkout based on destination and items in your order.
• Free Shipping: Available on U.S. orders totaling $75 or more. Delivery time varies, typically 2 to 7 business days. Please note that free shipping applies only to the initial shipment. If a package is returned to us due to circumstances outside of our control—such as an incorrect address provided at checkout, the package being unclaimed, or failure to retrieve it after a delivery attempt—the customer will be responsible for covering the cost of reshipping.
• High-Value Orders: Orders exceeding $100 may require a signature upon delivery for security.
• Primary Carriers: We primarily use USPS and UPS for domestic shipping.
• Tracking: Customers are responsible for tracking their packages after they leave our facility. Tracking information is emailed upon shipment.
International Shipping
We offer international shipping to various destinations.
• Shipping Destinations:
• United States – Nationwide
• Canada: Orders can be placed directly with our distributor to avoid international shipping and customs fees.
• Restricted Countries: Due to product regulations, we cannot ship to certain countries (listed on our website).
• Shipping Rates and Import Duties:
• Rates are calculated at checkout. Import duties, taxes, or customs fees are the responsibility of the customer.
• If a package is returned due to refusal of customs fees, the shipping cost and any return fees will be deducted from your refund.
Returns, Refunds, and Exchanges
• We do not issue refunds for shipping costs once packages are shipped.
• If a package is returned to us due to address issues or other circumstances outside of our control, we will refund the cost of the products only, excluding the shipping cost.
• For international orders, all sales are final due to customs and safety regulations.
Damaged Items
If your order arrives damaged, please email us at support@thesmoothgeneration.com with your order number and a photo of the damaged item. We will address these cases individually within 48 hours.
Additional Notes
• Orders flagged for fraud checks may require additional verification, including a signature upon delivery.
• Shipping times may vary due to customs, weather, or carrier delays.
• We do not offer refunds for delays caused by carriers or customs.
For any questions regarding this policy, feel free to contact us at support@thesmoothgeneration.com. We appreciate your understanding and are here to help.
